Are you a new Netgear Arlo Cameras user on arlo.netgear.com? If so, then all you have to do is look at how to set up the Netgear Arlo camera. But you can build an Arlo account before beginning with the installation process. You need to download the Arlo app from the Play Store for Android devices or from the Apple Store for iOS devices to build an Arlo account. You can also create an Arlo user account using their web address, www.arlo.netgear.com. For support contact our customer support team.