Owning a Perodua car comes with the peace of mind of knowing that your vehicle is backed by an excellent warranty. Whether you're a first-time car owner or have been driving a Perodua for years, understanding how Perodua warranty claims work is essential. A warranty not only ensures that you have support in case of any defects or issues, but it also provides financial protection for repairs and replacements within the specified period.

In this article, we’ll walk you through everything you need to know about Perodua warranty claims, including the types of warranties offered, what’s covered, how to make a claim, and other important details to keep in mind.

What Is Perodua’s Warranty?

Perodua offers a comprehensive warranty to give you confidence and security with your new car purchase. The Perodua warranty covers the repair and replacement of certain parts and components in case they fail due to defects in materials or workmanship, provided the vehicle is well-maintained and serviced according to the manufacturer’s guidelines.

Types of Perodua Warranties

  1. Manufacturer’s Warranty
    The standard manufacturer’s warranty for all new Perodua cars is typically 5 years or 150,000 km, whichever comes first. This warranty covers most major components and systems of the vehicle, including the engine, transmission, and more. It’s an extensive coverage that ensures you are protected against any unexpected issues within the first few years of ownership.

  2. Extended Warranty (Optional)
    In addition to the standard warranty, Perodua offers the option to extend your warranty for an additional period. This gives you continued protection even after the initial warranty period ends. Extended warranties can vary based on the specific package selected and the model of the car.

  3. Parts Warranty
    If you need a replacement part, such as a new air filter, brake pads, or battery, these components come with their own separate parts warranty, typically lasting between 1 to 2 years depending on the part and model.

What Does Perodua Warranty Cover?

The Perodua warranty covers a wide range of issues, but it’s important to note that some exclusions apply. Here’s a breakdown of what’s typically covered under the warranty:

Covered Under Warranty:

  • Engine Components: The engine block, cylinder head, crankshaft, pistons, camshaft, and other major engine parts.

  • Transmission Components: The transmission system, including the gearbox and related parts.

  • Suspension and Steering: The suspension system, steering components, and shock absorbers.

  • Electrical System: The vehicle’s electrical wiring, alternator, starter motor, and other electrical components.

  • Air Conditioning System: The air conditioning unit and components like the compressor, evaporator, and condenser.

  • Fuel System: Fuel injectors, fuel pumps, and related components.

  • Other Major Components: The warranty also covers certain other parts like the exhaust system, and brake components.

Exclusions:

While the Perodua warranty provides excellent coverage, there are some exclusions. These typically include:

  • Normal Wear and Tear: Parts that are subject to normal wear and tear, such as brake pads, tires, and wiper blades, are not covered.

  • Negligence or Misuse: Damage caused by improper maintenance, accidents, or misuse of the vehicle is not covered.

  • Aftermarket Parts and Modifications: If the car has been modified with aftermarket parts or accessories not approved by Perodua, these may not be covered under the warranty.

  • Consumable Items: Items like oil, filters, and fluids are typically not covered under the warranty.

It’s always a good idea to refer to the warranty booklet provided with your car for a detailed list of coverage and exclusions.

How to Make a Perodua Warranty Claim

Making a warranty claim with Perodua is a straightforward process, but there are a few steps to follow to ensure a smooth experience. Here’s what you need to do:

Step 1: Check Your Warranty Status

Before filing a claim, it’s important to ensure that your vehicle is still within the warranty period. You can do this by checking the warranty booklet provided with your car or visiting the official Perodua website to confirm the status of your warranty.

Step 2: Contact Your Authorized Perodua Service Center

Once you’ve verified that your car is still under warranty, the next step is to contact your nearest Perodua Authorized Service Center. You can easily find the nearest location on the official Perodua Service page. It’s crucial to use an authorized service center as only they are equipped and certified to handle warranty claims.

Step 3: Schedule a Service Appointment

After contacting the service center, schedule an appointment to have your vehicle inspected. Be prepared to provide details of the issue you’re experiencing with your car so that the technicians can diagnose it accurately.

Step 4: Submit Your Warranty Claim

Once your car is at the service center, the technicians will perform an inspection and identify the root cause of the problem. If the issue is covered under warranty, they will process the claim and begin the necessary repairs or part replacements.

Step 5: Claim Approval and Repair

Once the warranty claim is approved, the required repairs will be carried out without any cost to you (except for any charges related to non-covered issues or parts). In the case of part replacements, Perodua will use genuine parts to ensure the quality and safety of your vehicle.

Step 6: Pick Up Your Vehicle

After the necessary repairs or replacements are completed, you’ll be notified, and you can pick up your vehicle. The service center will provide you with documentation regarding the warranty claim and any work performed.

What to Keep in Mind When Making a Warranty Claim

  • Regular Maintenance: Ensure that your car has been regularly serviced at an authorized Perodua service center according to the recommended schedule. Failure to do so may affect your warranty claim.

  • Documentation: Keep all relevant documents, such as your warranty booklet, service records, and any invoices for work done, as these may be required when filing a claim.

  • Timeliness: Warranty claims should be filed promptly after the issue is detected. Delays in reporting the problem may result in the warranty expiring or the claim being rejected.

  • Service Record: Having a complete service history for your vehicle can help speed up the warranty claim process, as it proves that the car has been properly maintained.

Conclusion: Enjoy Peace of Mind with Perodua Warranty Claims

A Perodua warranty provides added peace of mind, ensuring that you’re protected in case of any manufacturing defects or unforeseen issues with your car. Understanding how to make a warranty claim and knowing what’s covered is essential to ensuring a smooth process when you need it most.

If you experience any issues with your vehicle, always remember to reach out to an authorized Perodua service center for assistance. With proper maintenance and regular servicing, you can continue to enjoy your Perodua vehicle for years to come, knowing that you have support when you need it.