What are managed services best practices? There are several globally recognized best practice standards in the IT industry. If you outsource technical support, you should look for best practices for managed service providers that meet these industry standards. This article will help you understand what these standards are and how they can help your business.
What is ITIL? How does it affect best practices for managed services?
The Information Technology Infrastructure Library, commonly known as ITIL, is a set of international and comprehensive guidelines. It is always included in best practices for managed services. ITIL creates a framework for a company's IT requirements. Use a basic structure to align all IT processes with the company's core goals and values. It is a systematic approach to evaluate and manage the IT department of a company of any size. The best managed service providers adhere to ITIL to ensure that their clients receive first-class service.
What is ISO 20000?
ISO (International Organization for Standardization) 20000 are the global standards that follow the best practices proposed in ITIL. This two-part standard contains specifications for IT administration and a code of conduct for IT departments. Businesses can become ISO 20000 certified through an audit that verifies their entire IT system. This is another aspect of best practices for managed services.
How best practices for managed services can help your business
ISO 20000 and ITIL can provide very specific guidelines and formulas for success in IT. By following its best practices, a company can create a laser-like approach to efficiency. While a company can try to follow the ITIL plan or become ISO 20000 certified, using best practices for managed services as a springboard can make the process much easier.
Outsourcing for best practices
Why should you use best practices for managed services best practices instead of using them alone? Both ITIL and ISO 20000 can seem overwhelming. Both include comprehensive processes that delve into all areas of an IT department. A managed service provider (MSP) already has the knowledge and experience to apply these standards. Therefore, they can easily integrate best practices for managed services. This also saves the rest of the company during the process.
Find an IT company that follows best practices for managed services
Not all MSPs use best practices for managed services. If complying with international standards is a goal for your business, you need to make sure you find a supplier that can do it. Many MSPs will openly advertise this as part of their services. Of course, if you select different providers, the easiest way to find out is to simply ask. It is an important question to ask during the evaluation process to select an MSP.
Finding a provider that complies with best practices for managed services is not enough. As you consider the future of your business, consider how following best practices can improve your efficiency over time. Be sure to ask each MSP you consider about best practices for managed services and how they can be used to improve your business.