Do you know that you can now earn rewards for the crypto assets you trade? If you are a professional or an intermediate-level of investor or trader, then you must be aware of it. And another important thing is that for accessing your account if you have enabled the 2-factor authentication but somehow have lost access to it, what can you do to get the account access back on Bitfly? 

This blog will guide you through some of the account regaining steps.

How to get back Ethermine staking account?

If you have lost access to the 2-factor authentication for your Ethermine Staking account, then you can take the help of following steps:

  1. In the first step, you will have to take a photograph of the government ID issued. 
  2. Open the official website and go to the ticket-raising counter.
  3. Now you will have to ask for the option of ‘2-Factor Authentication removal’. 

Remember that you will have to submit this ticket form via your registered email address of the Ethermine Staking account. 

Regaining access of Ethpool Account

If you are a user of Ethpool on Bitfly and are looking for the same process of account regaining, then follow the steps mentioned in this segment of the blog:

  • By using your Ethpool account you will have to authenticate a message from your Payout address. And then write a message that ‘Please remove 2FA from my Ethpool account’. Yes, the message should be the exact same and along with the message write your registered email address also.


  • You can repeat the same process mentioned above, just by using the validator’s deposit address instead of a payout address.


  • Another alternative step is by signing the same message to the validators by using the 0x01 withdrawal credential. 


  • And the last alternative is the message should be delivered by using the validator keys. 

Once the above step is completed and the message has been submitted through the ticket system then the team will take some time to verify the details. And once the process of verification is completed successfully Bitfly will automatically remove the 2-Factor Authentication from your Ethpool account. 

Summing it up

If you are unable to get the links to execute the above process, then you should go to the support section of Bitfly  and from there you can easily find the link to submit your ticket. Another service of this platform is Ethermine Explorer. Traders or investors who want to view the detailed information of their transactions can use the Ethermine Explorer. And if you want to get access to it then you will have to open the official mining page but one thing that you should know is that the mining services are going to be closing soon. These mining services would be merged with the more updated version to improve the services. But this Ethermine Explorer tool was highly beneficial for increasing transparency among the users.