HP printer blue screen error occurs when you update your router firmware. Usually, this error arises while connecting the HP printer to a wireless network. As soon as you connect your printer to the wireless network, this issue will arise. As a result of which, either your printer will be freezed, or lights on the control panel will begin blinking. Nonetheless, this issue can be fixed with some quick steps. All you are required to do is keep reading this guide until the end.
Solutions to fix the issue
Follow the steps mentioned below to fix the HP printer blue screen error.
Step 1: Router firmware needs to be updated
You can get the issue resolved by updating the router with the new firmware update. You can update your router firmware easily by contacting the router manufacturers or ISP. If you find that your router firmware is outdated, then follow the on-screen instructions to get the firmware updated; after that, reconnect it with the available wireless network. If you have an updated router firmware and the issue persists, then move towards the second step.
Step 2: Find your router IP address.
Search for your router IP address through any device having Windows and is already connected to the router wirelessly.
1) Search the Windows for the Command Prompt and then open the Command Prompt present in the search results list
2) Enter ipconfig in the Command Prompt window and press the Enter button
3) Scroll the mouse upwards and search for Wireless LAN settings.
4) Note down the details such as Subnet Mask and IPv4 Address. You may require it later.
Step 3: Restore the Printer network details
Ascertain your printer is error-free and does not have any faulty wireless network connection.
That’s all about how to fix the HP Printer blue screen error. We hope you find this guide helpful and informative.
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