Scale Up Provides A Professional Chatbot For Customer Service Using a chatbot for customer service can substantially reduce case volume for customer support people. Because bots are a self-service tool, customers don't have to interact with one of your human staff to get answers. A chatbot is a sort of artificial intelligence that mimics human conversation via a live chat interface. It's pre-programmed to answer with pre-written responses depending on the previous conversations with the customer. Chatbots search a user's content for keywords and phrases corresponding to common customer issues. Based on the information gathered, the bot then provides self-service choices. Visit us : https://scale-up.business/chatbot/