Grabbing your space against behemoths like Amazon and Walmart isn't an easy task. Moreover, you can get outclassed, outgunned, and out-funded. However, you shouldn't lose hope. E-commerce customer service is one of the last bastions where small teams get crushed. In the E-commerce world, the competition is fierce. In the US, ten companies have control over 60.3 of online retail stores....

Ecommerce is undoubtedly the most successful industry in the present day and age. According to Statista, over two billion people around the world purchase goods and services online. The global pandemic saw a 25% growth in eCommerce sales, which goes on to show the enormous potential this industry has in terms of business opportunities. However, even though this sector could be an ocean of...

For successful business growth, a customer-first culture is highly essential. Most business owners think that nurturing customer relationships comes down to anticipating needs and understanding behaviors. However, call center analytics is highly crucial. With the use of analytics to provide a memorable, positive customer experience, the ecommerce call center helps enhance customer satisfaction...