A well-composed and accessible Knowledge Management Software is the cornerstone of any technical support team's self-service strategy. The research mentions that about 75% of customers prefer to get answers on their own. In this article, we will define what a knowledge base is. What does it take to plan and create an effective knowledge base that offers an improved customer experience? What is...

Modern-day business needs technology to conduct all services smoothly. There are many pre-constructed software in the tech market that are readily available for use. Highly popular software like the quality assurance software went through a lot of modification and evolution, which helped improve the work quality and error-free results. It goes a long way in building long term customer loyalty....

The fast growth of chat and overall messaging services in the past few years have proven to be quite beneficial for the company as well as the customer. Communication is the key to the prosperity of the business. And, AI Chatbot software & Solutions helps businesses achieve this bit. To understand the sudden increase in demand for chat services we have to start at the beginning. The text...

High employee turnover, understaffing and overstaffing situations are the major concerns for both big and small brands. To retain talents and to keep them engaged within the organization, many big brands have started investing in employee management software. Now, if you browse Google or any other search engine for employee management system deployment, you will surely end up in confusion. What...

Chatbots have proven their intelligence for everyone. Be it the enterprises, startups, or customers; they are intelligent enough to serve every user with their individual purpose. All thanks to machine learning, natural language processing, sentiment analysis, knowledge base, and other advanced features. They are the primary reasons behind continuous intelligence and their importance in any...